It occurred to me that most people do not know a simple trick for finding information in the Knowledgebase at support.novell.com. This tip may save you a LOT of time, because it helps you to zero in on
only the information you are really intested in. It is simply the syntax needed to properly do a boolean search at http://support.novell.com/search/kb_index.htm.
Novell's search engine is a little non-standard. You can search for multiple terms, but if you want to limit the answers to pages that have only the terms you want, you need to use a capitalized AND between search terms. That's correct - this command is case-sensitive. I find that it works best if you use only two search terms. Here's an example
(I apologize for the low-quality graphics):
1. Search the knowledgebase using the following terms:
proxy tuning
and you may get a result like this:
2. Search the Knowledgebase THIS way, and you are much better off:
proxy AND tuning
Notice how the results are much more specific.