Support Options - Craig Johnson

If you would like me to help you with your network, I provide two methods of support: free and paid.

Free Support: I regret that I cannot provide free email- or phone-based support. As a Novell sysop, I am under certain obligations, one of which is that my free support is targeted to the Novell Public Forums. And since I make my living as a consultant, I charge my time spent on phone calls and project work to my clients. I do provide free support on an almost daily basis in the forums (newsgroups), usually spending 30 minutes to 2 hours per day, late at night (Arizona time) by answering questions. Due to time constraints, I have been limiting my participation in the newsgroups for some time now. I highly recommend that you configure a newsreader to read the Novell Public Forums, and browse through the messages there when you first encounter an issue. You can also access the forums through a web interface, but a good newsreader makes it a lot easier to find threads and track your conversations.

Paid Support: I work as an independent consultant, usually on a project basis, and I do not have a minimum charge. If you would like to hire me to work on a specific issue, answer a question, provide training or documentation, check over your network or servers, etc, please give me a call at 1-480-575-0629 between 8am-6pm, Arizona time zone, or email me at phxazcraig "@" gmail "dot" com.

My mailing address is:
Craig Johnson Consulting
2205 W. Red Range Way
Phoenix, Arizona 85085

(Note: I have anti-spam filtering going on before I see my email, and if you are emailing from a blacklisted domain, it is possible I will not see your email.) I normally monitor email pretty closely, and if I am available, I will respond quickly. I generally respond to all emails within a day, except when I am on vacation or very busy on-site at a client. Contact me for billing rates and availability. I generally work remotely, and have clients all over the United States, Canada and around the world (UK, Germany, Austria, Australia...)

If you email me asking for free support, I will generally come back with a gentle reminder that I do not provide free email-based support, and refer you to the Novell Public Forums, and ask if you would like to hire me.

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